Listoria Terms of Service

§1. General provisions

These Terms set out the rules for using the Listoria web service available at listoria.app and the Listoria browser extension. They constitute terms of service within the meaning of Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
The service provider is Dawid Burdek, conducting unregistered business activity within the meaning of Article 5(1) of the Polish Entrepreneurs' Law, address for service: os. Pod Skarpą 20/24, 34-100 Wadowice, Poland, e-mail: kontakt@listoria.app(the "Provider").
kontakt@listoria.app is the single point of contact for users and for authorities of EU Member States referred to in Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act). You can contact us in Polish or English.
These Terms are made available free of charge before the contract is concluded, in a form that allows them to be downloaded, stored and printed.

§2. Definitions

Service - the Listoria web application together with the browser extension, operated by the Provider.
User - a natural person aged 18 or over with full legal capacity, a legal person or an organisational unit without legal personality, who has created an Account.
Consumer - a User who is a consumer within the meaning of Article 22¹ of the Polish Civil Code.
Sole trader with consumer rights - a natural person concluding a contract directly related to their business activity, where the contract shows that it is not of a professional nature for that person (Article 38a of the Polish Consumer Rights Act).
Account- the User's individual area of the Service, available after logging in.
User Content - all data, texts, images, files and documents that the User enters into or saves in the Service, including through the browser extension.
User's Client - a person for whom the User prepares a project, product list or cost estimate.
Client Panel - a project view shared by the User under a unique link, without the recipient having to create an Account.
Free Plan and Pro Plan - the free and paid scope of services, respectively, described on the pricing page of the Service.

§3. Services

The Provider provides electronic services consisting in particular of: maintaining the Account; creating projects, product lists, cost estimates and moodboards; conducting interviews with the User's Clients; sharing projects in the Client Panel; exporting documents (PDF, spreadsheet); adding products from shop websites using the browser extension; sending e-mail notifications.
Some features (e.g. automatic completion of product data) use artificial intelligence models provided by third parties. Their results are for assistance only and may contain errors. The User should check them before use.
Prices, exchange rates, availability and product descriptions come from shop websites or from the User and are indicative. A cost estimate prepared in the Service is an auxiliary tool, not a commercial offer or an accounting document.

§4. Technical requirements and risks

To use the Service you need a device with Internet access, a current version of Chrome, Edge, Firefox, Safari or Opera with JavaScript and cookies enabled, and an active e-mail address. The browser extension works in Chrome, Edge, Opera and Firefox.
Using electronic services involves typical risks such as malware, attempts to obtain login data (phishing) or interception of data on an unsecured network. The Provider recommends using up-to-date software and a strong, unique password, and never entering your login data on sites other than listoria.app.

§5. Conclusion of the contract and the Account

An Account can be created with an e-mail address and password or with a Google account. Creating an Account requires reading the Terms and the Privacy Policy and accepting the Terms, confirmed by ticking the relevant box in the sign-up form or, when signing up with Google, in the window shown on first entry to the Service.
The contract for Free Plan services is concluded when the Account is created, for an indefinite period. The Provider stores the date and version of the accepted Terms.
The User undertakes to provide true data, protect login data from third parties and promptly inform the Provider of any suspected unauthorised access to the Account.
The User may terminate the contract at any time by deleting the Account in the Service settings or by sending a request to kontakt@listoria.app. Deleting the Account does not release the User from fees for a period already started, subject to §8.
The Provider may terminate the contract with 14 days' notice for important reasons, such as permanently ceasing to provide the services or the User breaching the Terms despite a request to stop. In the event of a serious breach (e.g. posting illegal content, attempting to break the Service's security) the Provider may block the Account with immediate effect, informing the User of the reason. A User who has paid for the Pro Plan and whose contract was terminated for reasons beyond their control is entitled to a refund for the unused period.
Using the Service in a manner contrary to law or good practice is prohibited, in particular: providing illegal content, disrupting the Service, automated scraping of data from the Service and sharing an Account with third parties to circumvent plan limits.

§6. Plans, payments and free trial

The Free Plan is free of charge and has the limits described on the pricing page. The Pro Plan is paid and billed monthly or yearly, as chosen by the User.
Prices shown in the Service are final prices. The Provider is exempt from VAT under the small business exemption, so prices do not include VAT. The Provider issues a bill (rachunek) at the User's request.
Payments are handled by Stripe Payments Europe, Limited. Available payment methods (e.g. payment card, Apple Pay, Google Pay) are shown in the payment form. The contract for Pro Plan services is concluded when the order is confirmed in the payment form.
The Pro Plan subscription renews automatically for subsequent billing periods and the fee is charged at the start of each period until the subscription is cancelled.
The Provider may offer a free Pro Plan trial. Its length is stated before it starts. If the User does not cancel before the trial ends, the paid subscription selected when ordering begins. The Provider sends an e-mail reminder before the trial ends.
Discount codes, trial extension codes and referral discounts apply on the terms stated with the given offer and cannot be combined unless the offer says otherwise.
A change in the Pro Plan price applies only to subsequent billing periods. The Provider announces it by e-mail at least 30 days before it applies. A User who does not accept the new price may cancel the subscription before the next period starts.

§7. Cancelling the subscription

The User may cancel the subscription at any time in the Account settings. The Pro Plan remains active until the end of the paid period, after which the Account moves to the Free Plan.
After moving to the Free Plan, User Content is not deleted. Content exceeding Free Plan limits may be locked for editing until the Pro Plan is purchased again.
Cancelling the subscription does not result in a refund for the period already started, subject to the right of withdrawal (§8) and complaint rights (§9).

§8. Right of withdrawal

A Consumer or a sole trader with consumer rights may withdraw from a distance contract without giving reasons within 14 days of its conclusion by sending a statement to kontakt@listoria.app. Sending the statement before the deadline is sufficient.
On withdrawal, the Provider refunds the full amount paid, even if the Consumer has already used the Pro Plan. After withdrawal, the Account moves to the Free Plan.
The Provider refunds the amount due without delay and no later than 14 days after receiving the statement, using the same payment method the Consumer used, unless the Consumer agrees to another method that involves no costs.

§9. Complaints

Complaints about the Service, including lack of conformity of the digital service with the contract, can be sent to kontakt@listoria.app. A complaint should include the e-mail address linked to the Account and a description of the problem.
The Provider handles a complaint within 14 days of receipt and replies by e-mail. If a Consumer's complaint is not answered within that time, it is deemed accepted.
Towards Consumers and sole traders with consumer rights, the Provider is liable for conformity of the digital service with the contract under Chapter 5b of the Polish Consumer Rights Act.

§10. User Content

User Content belongs to the User. The Provider acquires no rights to it other than the licence described in section 2.
The User grants the Provider a non-exclusive, free licence to use User Content to the extent necessary to provide the services: storage, technical processing, display, creating exports and sharing with persons indicated by the User (e.g. in the Client Panel). The licence expires when the content or the Account is deleted.
The User declares that they have the right to the User Content they enter and share in the Service, including images, logos, offers and documents received from suppliers, and that entering and sharing it does not infringe third-party rights, trade secrets, contractual obligations or the law.
Product images and descriptions saved from shop websites remain the property of their rights holders. The User uses them at their own responsibility, to the extent permitted by law, in particular to present products to their Client.
Anyone who has a Client Panel link can see the content shared in it. The User decides who receives the link and may disable sharing at any time.
The Provider does not monitor User Content. Anyone can report content they consider illegal by sending to kontakt@listoria.app a notice containing: an explanation, the exact location of the content (e.g. a link), the name and e-mail address of the notifier (not required for reports concerning child abuse) and a statement that the notice is made in good faith.
After receiving a notice or credible information about the illegal nature of content, the Provider may disable access to it. The Provider informs the User of the decision with a statement of reasons, and the notifier of how the notice was handled. The User may appeal the decision within 14 days by writing to kontakt@listoria.app.

§11. Processing of personal data on behalf of the User

With regard to personal data that the User enters into the Service in the course of their business, in particular data of the User's Clients, their household members, contractors and suppliers, the User is the controller and the Provider is the processor. This section constitutes a data processing agreement within the meaning of Article 28(3) GDPR.
The processing covers identification and contact data, project addresses, information about preferences, budget and lifestyle provided in interviews, Client Panel comments and other data contained in User Content. The purpose of processing is providing the Service, and processing lasts for the term of the contract.
The Provider:
1. processes data only on the User's documented instructions, which are these Terms and the User's actions in the Service, unless required to do so by law;
2. ensures that persons authorised to process the data have committed themselves to confidentiality;
3. applies the security measures referred to in Article 32 GDPR, described in the Privacy Policy;
4. assists the User in responding to data subject requests and in complying with the obligations under Articles 32-36 GDPR;
5. notifies the User of a personal data breach without undue delay and no later than 48 hours after becoming aware of it, providing the information referred to in Article 33(3) GDPR;
6. deletes the data within 30 days after the end of the services, except for backups deleted in their rotation cycle, unless the law requires further storage. The User may export their data before deleting the Account;
7. makes available to the User the information necessary to demonstrate compliance with Article 28 GDPR and allows audits. Audits are carried out primarily through written answers to the User's questions, and inspections at an agreed date notified at least 14 days in advance;
8. immediately informs the User if, in its opinion, an instruction infringes data protection law.
The User gives general authorisation to engage the sub-processors listed in the Privacy Policy. The Provider gives at least 14 days' notice of any intended addition or replacement of a sub-processor. During that time the User may object and, if the parties do not reach agreement, terminate the contract with immediate effect. The Provider imposes on sub-processors data protection obligations no less protective than those in this section and remains liable for their performance.
Data is transferred outside the European Economic Area only on the basis of the mechanisms provided for in Chapter V GDPR, in particular standard contractual clauses or an adequacy decision of the European Commission.
The User is responsible for the lawfulness of processing the data they enter into the Service, including having a legal basis and informing their Clients. The User should not enter data unnecessary for the project, in particular special categories of data (Article 9 GDPR), national identification numbers or identity document data.

§12. Liability

The Provider makes every effort to keep the Service running continuously and securely. Technical breaks for maintenance or development may occur. The Provider announces longer planned breaks in advance where possible.
Towards Users who are neither Consumers nor sole traders with consumer rights, the Provider's liability is limited to actual damage and to the amount of fees paid by the User in the 12 months preceding the event causing the damage. This limitation does not apply to damage caused intentionally.
Liability towards Consumers and sole traders with consumer rights is governed by mandatory law.
The Provider is not responsible for the content of shop websites or for product data (prices, availability, specifications) taken from them.

§13. Intellectual property in the Service

The Service, including its code, design, logo and texts, is protected by copyright and industrial property law. Using the Service does not transfer any rights to it or grant a licence broader than needed to use the services in accordance with these Terms.

§14. Changes to the Terms

The Provider may change the Terms for important reasons, such as changes in law, changes in the scope or manner of providing the services, security reasons or a change of technical service providers.
The Provider announces changes by e-mail and in the Service at least 14 days before they take effect. A change that benefits Users or is required by law may take effect earlier.
A User who does not accept the changes may terminate the contract before they take effect by deleting the Account. Continued use of the Service after the changes take effect requires confirming acceptance in the Service.

§15. Out-of-court dispute resolution

A Consumer may use out-of-court complaint and redress procedures, in particular seek help from a municipal or district consumer ombudsman or ask the regional Trade Inspection office to mediate or refer the case to a permanent consumer arbitration court. Information about these procedures is available at polubownie.uokik.gov.pl.

§16. Final provisions

These Terms are governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence.
Disputes with Users who are neither Consumers nor sole traders with consumer rights are resolved by the court competent for the Provider's place of residence.
These Terms are available in Polish and English. In case of discrepancies, the Polish version prevails.
These Terms in this wording apply from 8 October 2026.

Last updated: 8 October 2026